What is required
to sign-up for the first time?
is the cost of the e-billing Service?
I have a business with
multiple lines on one account. Can I view bills for all my
Can I de-enroll from the
e-billing Service program at any time?
What is ACH?
accept credit card payments?
Is there a charge for
either payment option?
Is there a charge for
Will I need to make a
request each month in order to pay my bill?
What if I forget my password?
How will I be notified
when my bill becomes available for viewing and payment online?
Will I continue to receive
my paper bill in the mail?
After clicking the submit
key when making a payment, can I cancel the transaction if
it is scheduled to occur on that same day?
When will my account
reflect my payment?
Answer to question 1
You need to have access to the Internet and a valid e-mail
address. You also need to have your current paper bill. We
will ask for the account number and the password that you
will use. Then, continue to follow the sign-up instructions
on the screen to complete your enrollment.
Answer to question 2
Innovative is currently providing the e-billing Service at no
additional cost to our customers.
Answer to question 3
As long as your telephone numbers are associated with one
account number, you will have the ability to view the activity
of each line on a monthly basis.
Answer to questions 4
Yes, just call our customer service number at 340.779.9999 and one of our agents will assist you.
Answer to question 5
ACH is the Automated Clearing House network and is a process
to electronically transfer funds between financial institutions.
Answer to question 6
Yes. We accept, MasterCard, Visa, Discover and American Express.
Answer to question 7
Innovative currently offers this service to you without any
charges, but we recommend that you contact your bank to find
out if they will charge a fee for this service.
Answer to question 8
Yes. Innovative will charge your account a fee of $25.00 per returned transactions.
Answer to question 9
Yes. You need to submit a payment amount authorizing Innovative
to debit your bank account or process your charge account
authorization on a monthly basis.
Answer to question 10
Just fill out forget password form and submit, you
will receive your password by e-mail very shortly.
Answer to question 11
You will receive an e-mail notification that a new bill is
available for viewing and payment.
Answer to question 12
Yes, initially you will continue to receive a paper bill.
Answer to question 13
No. The transaction cannot be canceled online.
Answer to question 14
Usually, the next business day, your account will be updated
with your payment.